Return & Refund Policy.

Marketplace listing fees

Any fee for a paid listing is shown before you confirm payment. The fee covers processing and reviewing your advertisement for publication; it does not guarantee a sale, enquiry, or a particular number of views.

When a refund may be requested

You may contact us to request a refund if you were charged more than once for the same listing, your payment succeeded but the listing was not credited, or a technical problem prevented the paid listing from being submitted. If we decline a paid advertisement and cannot offer publication after you correct it, you may request a refund for that listing fee.

When refunds are generally not available

A refund is generally not available once the paid listing has been published and the listing service has been provided, or if the advertisement is removed because it violates our terms or applicable law. This does not limit any rights you may have under applicable law.

How to request help

Call our support hotline at 070 209 0706 about a charge. Include the account email, listing title, payment date, and PayHere transaction reference. Do not send full card details or security codes. We will review the payment and reply using the contact details associated with your account or payment.

Approved refunds are returned through the original payment method where supported by the payment provider. Processing time may depend on the payment provider or card issuer.